Postage & Delivery
We use Royal Mail 48 as our delivery service. Our standard delivery rate is £2.95 but if you spend over £10 this is complimentary.
You should receive your item within 2-3 working days, if this is not the case then please let us know by contacting firstname.lastname@example.org
RULES & RESTRICTIONS
Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout. As postal delays can sometimes happen, we are unable to investigate any UK orders that have failed to arrive until 10 working days have elapsed from your order being placed.
Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry. To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please double check at the checkout stage.
We are unable to process orders to a P.O Box address.
Worldwide deliveries are charged at a flat rate of £5.95 and should take no longer than 10-18 working days to arrive. As postal delays can sometimes happen, we are unable to investigate any orders that have failed to arrive until 18 working days have elapsed from your order being placed. If this is the case then please let us know by contacting email@example.com.
Please note: some countries may incur additional customs charges, which will have to be covered by the customer.
Christmas Shipping & Last Order Dates
Given how busy our warehouse & courier partners are throughout December, we can only guarantee delivery for Christmas if orders are placed by the following dates:
UK Delivery – Please place your order no later than Tuesday 19th December 2017.
International Delivery – Please place your order no later than Friday 1st December 2017.
For more information & specifics about your region, please read: https://www.royalmail.com/sites/default/files/rm-latest-posting-dates-christmas-2017.pdf
For 2kg+ parcels, please read: http://www.fedex.com/us/holiday/last-days-to-ship.html
International weight restrictions
Antigua & Barbuda
Bonaire, Saba, St. Eustatius
Congo, Dem. Rep. of
Papua - New Guinea
St. Kitts & Nevis
St. Maarten (NL)
St. Martin (FR)
Trinidad & Tobago
Turks & Caicos Islands
United Arab Emirates
Virgin Islands (GB)
Virgin Islands (USA)
Wallis & Futuna